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FIXING PROBLEMS |
We hope you'll be able to use our products in your
media ministry without any problems - from ordering and downloading
files to using them inside your presentation software package. But,
problems can occur. Below are some problems some customers have
experienced along with suggestions on solving those problems.
If you encounter a problem that isn't listed here, or if you cannot
fix a problem using these suggestions, please let us know by
clicking the "Report a problem you're having"
link above and filling out the reporting form, or you can email us
at info@visualworship.com
with a description of the problem you're encountering. We'll do our
best to assist you as quickly as possible. |
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| Ordering |
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Problem |
Suggested Solution |
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Trying to order but the site
seems slow or says page not available. |
Our server or that of our shopping cart
software may be undergoing maintenance or there may be heavy
traffic. Try again later. |
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Also see:
Buy Products |
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| Previewing
Products |
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Problem |
Suggested Solution |
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I want to preview a video but
am having trouble viewing it. |
Video previews are formatted as Windows
Media Video files and need the Windows Media player to
playback properly. |
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| Downloading
Purchases |
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Problem |
Suggested Solution |
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I just purchased several
products and don't know where to find the downloads. |
Your receipt shows the download locations
listed under each product you purchased. These are the web
addresses you'll need to type into your browser's address
bar or window. Your receipt appears on your screen after
checkout. Please print it. |
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I didn't print my on-screen
receipt. Where can I get the download information? |
In addition to the on-screen receipt, you
will be sent an email version that will have the same
product and download information. |
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I haven't received an email
version of my receipt. |
Sometimes email filters will block incoming
messages. If you didn't print your on-screen receipt and
didn't receive an email version, you can email us at
info@visualworship.com, or
click the "Report a problem I'm having" link at the top of
the page and complete the report form. We'll be glad to
email your product download links. |
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I've download the files I
purchased, but I can't find them on my computer. |
When you start the download for each file
by pressing the "Save" button, a window will open which lets
you designate the location on your computer where you want
the files downloaded to. Make sure you choose your desktop
as the location. If not, your files were probably downloaded
to a temporary file. You can go back and start each file
download again and choose your desktop as the place to save
the files. |
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Also see:
Download Files |
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| Unzipping Files |
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Problem |
Suggested Solution |
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I double-clicked the zip icon
on my desktop. When the file window opened, I clicked the
"Unzip" button and it said my files had been unzipped. I
can't find them. |
Make sure you designate where on your
computer you want the files zipped to. After double-clicking
the zip icon, the dialog window opens. Before clicking the
"Unzip" button, click the "browse" button which lets you
tell the program where you want the files zipped to. It
could be your desktop or a folder in your documents. The
main objective is to designate a location where you can
easily find the files. |
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| Related Information: |
Buy Products |
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Download Files |
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Use Products |
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